Payments & settlements
The platform shows you what has happened to every payment. The movement of money itself stays with your payment provider.
Where the boundary sits
Payment processing, identity verification and settlement are performed by the relevant third-party payment providers you hold accounts with. Funds move between you, your customers and those providers. Our software records and reports on those transactions — it does not hold funds, settle funds or transmit money.
- We record and report; providers process and settle
- Funds never pass through us
- Your provider relationship stays as it is
- Written roles set out at onboarding
What you can see, payment by payment
Each order carries its payment history: authorisation, capture, refund and current status, with dates attached.
Payment status
Authorised, pending, refunded or failed — shown per order rather than buried in an export.
Refund tracking
Refund requests, their progress and their outcome, kept alongside the original payment.
Pending and failures
Payments that have not completed are surfaced early so your team can act.
Reconciliation
Period summaries that line up with the transactions your provider reported.
Dispute records
A dated history of status changes, useful when a customer queries a charge.
Multi-account view
The same information across every connected provider account.
Reconciliation without the spreadsheet
Finance teams usually rebuild the month by hand: export from the provider, export from the shop, match by reference, chase the gaps. The platform keeps the same records in one place and produces the summary, so the time goes into checking exceptions rather than assembling data.
- Exports in a format your bookkeeper recognises
- Summaries by week, month or custom range
- Exception-first review instead of line-by-line matching
- History retained for later queries
Ask us about your payment flow
Tell us which providers you use and how settlements currently reach your accounts.