Terms of Service

1. About these terms

These terms govern your use of the software platform provided by Hewett Payments UK Ltd (company number 17351973, registered in England and Wales), referred to below as “we”, “us” or “the platform”. By creating a workspace or using the platform you agree to them.

2. The service we provide

The platform is software for account management and reporting. It connects to payment accounts that you already hold with third-party payment providers and presents the resulting information — transactions, orders, refunds, reporting and related records — in a single workspace. The platform consists of software platform tools, dashboard and account-management tools, reporting tools and technical integration facilities.

3. Third-party payment providers

We are not a payment provider. Payment processing, identity verification and settlement are performed by the relevant third-party payment providers with whom you hold accounts. Funds move between you, your customers and those providers.

We do not process payments, do not hold funds, do not settle funds and do not carry out money transmission, and nothing in these terms or on our website should be read as a claim that we do. Where the platform displays payment status, refund information or settlement reporting, that information is derived from records supplied by your payment providers and is provided for information and record-keeping purposes only.

Your relationship with each payment provider is governed by your own agreement with that provider, including their terms, fees, identity verification requirements and settlement arrangements. You are responsible for maintaining those accounts in good standing and for authorising the connections you ask us to make.

4. Your obligations

• Provide accurate information about your business and the accounts you wish to connect.
• Ensure you are authorised to grant access to each connected payment account.
• Keep user credentials secure and tell us promptly if you believe access has been compromised.
• Use the platform only for lawful purposes and in accordance with your payment providers’ terms.

5. Fees, charges and refunds

Fees. Our published platform subscription tiers are shown on our Pricing page. Your written order confirms the tier, seats and any usage-based element agreed in advance (for example where a component scales with transaction volume or the number of connected accounts), together with any scoped onboarding or integration work. Where a requirement falls outside the published tiers we quote for it in writing before you commit. Contact us to discuss the right tier for your business.

Unless your order says otherwise, subscription fees are invoiced in advance and are payable within the period stated on the invoice. Fees are exclusive of VAT, which is charged where applicable. Onboarding and integration work is charged as scoped in writing before the work begins.

Refunds. Subscription fees already invoiced for a period that has begun are not refundable, except where we terminate the agreement for our own convenience or where the law requires otherwise. Where onboarding work has been scoped and started, charges for completed work are not refundable. If you believe an invoice is wrong, tell us within 30 days and we will investigate before any payment is treated as overdue.

6. Data protection and privacy

Each party will comply with its obligations under the UK General Data Protection Regulation and the Data Protection Act 2018. Where we determine the purposes and means of processing account data, we act as a controller and process personal data in accordance with our Privacy Policy. Where we process personal data on your instructions as part of operating a connection you have authorised, we act as a processor and will do so only on your documented instructions, applying appropriate technical and organisational measures, and assisting you with subject requests.

Data is encrypted in transit, hosted on UK/EU infrastructure, and retained for as long as your agreement requires. On termination we will delete or return data as set out in section 10.

7. Intellectual property

The platform, its software, documentation and underlying technology remain our property or that of our licensors. You receive a non-exclusive, non-transferable right to use the platform for your internal business purposes for the term of your subscription. You retain all rights in your own data.

8. Availability and support

We aim to keep the platform available at all times, excluding planned maintenance and events outside our reasonable control. Support is provided from the United Kingdom during business hours, with a named contact assigned during onboarding. Support scope is described in your order.

9. Limitation of liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss. We are not liable for the acts or omissions of third-party payment providers, including their failure to process, settle or verify a transaction.

Our total aggregate liability arising out of or in connection with the agreement is limited to the fees paid by you to us in the twelve months preceding the event giving rise to the claim.

10. Term and termination

The agreement runs for the subscription term stated in your order and renews as set out there. Either party may terminate for material breach that is not remedied within 30 days of written notice, or if the other party becomes insolvent.

On termination: your right to use the platform ends, you may export your records during the notice period, and we will delete or return your data on request, subject to any legal or accounting retention obligation.

11. Changes to these terms

We may update these terms to reflect changes in the service or the law. Material changes will be notified to your administrative contact in advance.

12. Governing law and jurisdiction

These terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Contact

Hewett Payments UK Ltd · Email info@hewett-pay.uk · Telephone +44 7598 278698.